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Shipping Info

Free Shipping on orders over $200*

 
We offer FREE shipping on all orders of more than $200 that are shipped within Canada. The total order amount, after any discounts are applied, must be more than $200 to qualify.

The $200 threshold applies to merchandise only; taxes and additional shipping and handling do not count toward the qualifying amount.
 
Free shipping does not apply to addresses in Nunavut, Yukon and North West Territories, or locations outside Canada.

Not valid for cash. Previous purchases are not eligible for adjustments.

For all delivery options, please allow an additional 5-7 business days for deliveries to P.O. boxes, or to addresses outside of Canada.

To see your shipping charge, add merchandise to your shopping cart and select your shipping method. The appropriate charge will automatically be applied during checkout for orders below the Free Shipping threshold.

Note that if you order multiple items, you may receive several shipments over the course of several days to complete the fulfillment of your order.
 
 

Returns


Shipping fees apply to items returned by mail, unless the item was damaged / broken, or the wrong item was sent. If this is the case, please contact our Customer Service Department at 1-866-859-8255, or email supportGR@georgerichards.ca, before you submit the Return Authorization form.

See RETURNS section of website for full details
.
Returns can be mailed to:

Ecommerce Warehouse
1970 Dundas St. E, Unit 7
Mississauga, ON
L4X 2W7
 
 

Canadian Rates and Services


Expedited* – 3-7 business days
 
*Additional shipping fees may apply. Please allow extra time for deliveries to non-major centres and remote locations.
 
Grafton Fraser Inc. is not responsible for delivery delays that may occur as a result of poor weather conditions, parcel volume and labour disputes.
 
 

Shipping Policy


Credit card verification and authorization must be received before we can process your order.

Our selected carriers within Canada deliver on business days only, excluding holidays.

Please allow an additional 5-7 business days for deliveries to P.O. boxes, or to addresses outside of Canada.

All orders will be shipped in either heavy-duty plastic bags, or corrugated boxes.

If you have questions about your order or the method of shipping, you can contact us at supportGR@georgerichards.ca or 1-866-859-8255.