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Returns

IN-STORE AND ONLINE REFUND / EXCHANGE POLICY


Returns / exchanges of merchandise purchased in a retail store, or on the web, will be accepted at any George Richards location across Canada.

Returns / exchanges must be made in-store within 30 days of purchase. Online returns / exchanges must be initiated by submitting the Returns Authorization form, under Return of Online Purchases by Mail, within 30 days of purchase.
 
If you purchased an item in a retail store, it cannot be returned via mail. Please visit your nearest store, or refer to the Store Finder on our website at www.georgerichards.ca to find the store closest to you.

In-store and online refunds / exchanges will be made to whatever form of payment was used for the original purchase. 

If you are returning / exchanging an item purchased in a retail store, it must be accompanied by the original sales receipt. 

If you are returning / exchanging an item purchased on the web to a retail store, you must bring a copy of your sales receipt that was emailed to you and shows the purchase price of each item and any discounts applied. If you do not have your sales receipt, one can be sent to you by contacting our Customer Service Department at 1-866-859-8255, or email supportGR@georgerichards.ca

Returns /exchanges without a proper receipt will be refunded to a Gift Card at the lowest sale price. 

The packing list included with your shipment is not a sales receipt and cannot be used for returns or exchanges.

For online returns by mail, it can take up to 30 days to process the return and credit your account. Once the items to be returned are received by our Customer Service Department, the refund will be made and sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.

Shipping fees applied to the original online order cannot be refunded, unless the return is due to our error.

Please note that the following items are excluded from the refund policy and will not be accepted for refund or exchange, regardless of whether they were purchased in a retail store, or online:
 
  • Items worn, altered or washed
  • Socks
  • Swimwear
  • Shipping Charges
  • Underwear and Boxers
  • Gift Cards*
* only available for purchase in retail stores and cannot be returned
 
 

RETURN OF ONLINE PURCHASES BY MAIL


Shipping fees apply to items returned by mail, unless the item was damaged / broken, or the wrong item was sent. If this is the case, please contact our Customer Service Department at 1-866-859-8255, or email supportGR@georgerichards.ca, before you submit the Return Authorization form.

STEP 1: Fill out the Return Authorisation form. Enter your order number – found on the packing list that came with your order – and your email address, to receive the return shipping label via email.
STEP 2: Print the RMA and include in the package with the return. Print and affix the shipping label to the outside of the package. 
STEP 3: Ship your return. Package your return item in the original bag or box (if available), otherwise package your return in a suitable shipping bag or box to prevent damage in transit. Mail your return using Canada Post Service. You will receive an email confirmation when your return is processed.

The shipping label will have our address preprinted. Returns should be mailed to:

Ecommerce Warehouse
1970 Dundas St. E, Unit 7
Mississauga, ON  L4X 2W7
 
 

PRICE ADJUSTMENT POLICY


We offer a one-time price adjustment, within 14 days, on items purchased at regular price, with the receipt.

To receive a price adjustment for merchandise purchased online, please contact Customer Service at 1-866-859-8255, or email supportGR@georgerichards.ca

The following items are NOT eligible for price adjustments. Items purchased: as part of a sale, promotion, price reduction, permanent discount, or liquidation, regardless if the offer is temporary or continuous.